SHIPPING & REFUNDS
Orders will be despatched within 15 working days of the order being placed and payment made. If stock is not available, The Good Plate will make contact by email or phone and advise the estimated delivery time and determine if a partial order should be sent and the missing items sent later, the order should be sent when complete or the order should be cancelled and payment refunded.
Deliveries are usually made using Australia Post.
The delivery price includes packing, packaging materials, postage and insurance.
The postage is calculated by the weight of the product in the order.
REFUND & REPLACEMENT POLICY
Bendigo Pottery products are guaranteed against manufacturing defects and will be replaced free of charge. Manufacturing faults will generally be evident when the product is first used. If a product is thought to have a manufacturing fault please contact The Good Plate firstname.lastname@example.org including a photo of the fault and details of when the product was purchased. If it is determined a manufacturing fault is present a replacement piece will be sent.
Claims against breakage in transit must be lodged by email within 7 days of receipt and accompanied by a photo of the broken product and the condition of the packaging. Goods broken in transit will be replaced free of charge.
Goods will only be exchanged if the product sent differs significantly from the advertised product. Due to the hand made nature of the product, small variations in colour, markings and surface patterns may occur. Exchanges must be returned in new condition and the additional postage is paid for the replacement goods to be sent. Requests to exchange product must be made by email within 7 days of receipt of product. Exchanges or refunds will not be made due changed of mind.